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Lovable, Harvey & Assembly AI: How the Fastest AI Companies Rebuilt Customer Success. And Why NPS and Activity Scores Are Dead
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Lovable, Harvey & Assembly AI: How the Fastest AI Companies Rebuilt Customer Success. And Why NPS and Activity Scores Are Dead

DATE: 2026-06-10
AUTHOR: Jason Lemkin
DATE: 2026-06-10
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The Forward Deployed / Customer Success track at SaaStr AI 2026turned into something closer to an autopsy and a rebirth at the same time. Leaders from the fastest-growing companies in B2B + AI got on… [+19688 chars]

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